BPO INDUSTRY IN ACHIEVING SOCIO-ECONOMIC DEVELOPMENT INCLUSIVENESS AND LOCAL GOVERNANCE IN THE PHILIPPINES

Despite the threats and challenges confronting many economies, Business Process Outsourcing (BPO) industry in Philippines has grown 10% per year last decade, ensuring country’s economic stability. Quezon City is Philippines’ ICT capital most BPO workers National Capital Region, comprising 135 establishments 75 tax-paying firms. The city was awarded significant office development 2019. This study fills a knowledge gap by evaluating industry’s contribution to City’s local government improve future efforts for growth of its socioeconomic status. case method qualitative research used methodology. essential data gathered from Philippine Statistics Authority (PSA), Economic Zone (PEZA), Government City, in-depth interviews with focal persons bodies industry. COVID-19, remained resilient flourished 2019 2021. partnership program between private public sectors aided continuous operation industry, job retention, revenue generation. generated betterment unit country, Philippines.